Two organisations. One ticket.
Recursyv connects your service desk to your clients', partners' and providers' systems across company boundaries — and keeps every ticket, note, attachment and time entry synchronised in both — as a fully managed service. You describe the outcome. We run both sides of the engagement, then host it, watch it and support it for life.
Autotask
ConnectWise
HaloITSM / HaloPSA
Secure message bus · retry until delivered
ServiceNow
Jira Service Management
Freshservice / Freshdesk
HubSpot
XeroA ticket in your Autotask becomes a native ticket in your client's Jira. And stays that way.
Our typical client is an MSP whose enterprise customers run their own help desks — ServiceNow, Jira, Freshservice — in their own company, under their own security and change control, generating high ticket volumes. Without integration, someone re-keys every ticket, or the client is pushed to a portal, email address or phone line they didn't ask for.
Connecting two organisations is harder than connecting two systems inside one. It needs investment and sign-off from stakeholders on both sides, a mapping both workflows can live with, security review by two teams and acceptance testing that both parties must pass. Recursyv has run that engagement hundreds of times.
Recursyv makes a record in one system appear in the other as a native ticket, note, attachment or time entry. Through the whole lifecycle we keep both sides synchronised with every event until resolution — cutting double data entry and shortening mean time to resolution.
The same platform also joins systems inside your own business — help desk to CRM, so service staff see what sales is working on and sales sees live incidents before a client call — and connects finance, RMM, knowledge and legacy systems wherever data needs to move.
What gets synchronised
- Tickets / incidents / requests — created and updated as native records on both sides
- Notes, comments and replies — public or internal, mapped to the right visibility
- Attachments — screenshots, logs and documents follow the ticket
- Status, priority and assignment — mapped between each system's workflow
- Time entries — for accurate billing on both sides
- Companies, contacts, deals and contracts — for CRM and finance integrations
- Infrastructure data — CMDB and ITAM information: configuration items, assets and devices kept consistent across systems
- Custom fields and bespoke entities — because every client has them
Enterprise-grade by design, hosted globally on Microsoft Azure.
Recursyv's proprietary integration platform has been in production since 2016. It is built for organisations that need 100% confidence: banks, exchanges, healthcare providers, listed retailers, global manufacturers — and the MSPs that serve them.
Message-bus resilience
Every event is queued and retried until the receiving API accepts it. If an endpoint, instance or API is down for a period, nothing is lost and nothing is duplicated when it returns.
256-bit AES encryption
Data in transit and all configuration encrypted with unique keys per integration tenant. Configuration lives behind firewalls with IP-restricted access. No customer data retained beyond transit.
Regional hosting
Deploy in the Americas, UK, Europe or Australia, with geographic constraints you configure to meet data-residency and regulatory requirements.
Any modern API
REST, SOAP and SMTP connectors; JSON and XML; direct database access where appropriate. Pre-built connectors for the platforms MSPs run, custom connectors where needed.
No-code transformation
Mapping and transformation rules are configuration, not code — so when your application landscape changes, the integration changes with it, quickly and under change control.
24/7 proactive monitoring
Engineers are alerted immediately on error. We warn you in advance of connectivity or data issues on your side, and tell you about any interruption together with the mitigation.
A fully managed service, for a fixed price — run across both organisations.
Neither party touches an API, a credential store or a retry queue. We bring both sets of stakeholders through discovery, security review, dual-party testing and sign-off, then own the integration for life — and both sides speak directly to the engineers who built it.
Joint discovery & scope
Both parties' systems, workflows, volumes and edge cases; ownership and responsibilities agreed. Fixed price before any build.
Build & security review
Field mappings, transformations and rules configured by Recursyv engineers; security questionnaires and ISO 27001 evidence for both organisations.
Dual-party acceptance testing
Tested in both environments, with each organisation signing off its own side under change control.
Coordinated launch
Go-live in your chosen Azure region, timed with both parties, with hypercare from the delivery engineers.
Lifetime support
Monitoring, maintenance and vendor API changes handled by us, for as long as the integration runs.
Why organisations choose a managed service.
| Self-build / iPaaS tooling | Recursyv Managed Integration | |
|---|---|---|
| Who builds it | Your team, learning both applications' APIs as they go | Recursyv engineers with ten years inside these specific platforms |
| The other organisation | You negotiate access, security review and testing with your client yourself | We run the joint engagement: stakeholders, security questionnaires, dual-party UAT and sign-off |
| When an API changes | Something breaks; you find out from users | We absorb the change — usually before you notice |
| When an endpoint is down | Failed runs, lost or duplicated records, manual reconciliation | Message bus queues and retries until delivery succeeds |
| Monitoring | Whatever you set up, if anyone is watching | 24/7 proactive monitoring with engineer alerting |
| Security posture | Depends on your configuration | ISO 27001, Cyber Essentials, 256-bit AES, unique keys per tenant, Azure regional hosting |
| Support | Community forums, vendor tickets | Direct line to the engineers who built your integration |
| Cost model | Licence plus your engineers' time, indefinitely | Fixed price to build; predictable managed service |
Start from an integration we've delivered many times.
Autotask⇄ServiceNowService Desk to Service Desk
Two organisations, two service desks, one ticket. Recursyv keeps an MSP's PSA and its client's ITSM in lock-step for the whole ticket lifecycle.
Autotask⇄ServiceNowAutotask – ServiceNow
Autotask PSA tickets surfaced as native ServiceNow incidents, requests or tasks — and kept in sync both ways.
Autotask⇄Jira Service ManagementAutotask – Jira
Connect Autotask to Jira Software or Jira Service Management so tickets, issues and comments flow between service and engineering teams.
HubSpot⇄AutotaskHubSpot – Autotask
Give sales and service one view of the customer — companies, contacts, deals and tickets shared between HubSpot and Autotask.
Autotask⇄ConnectWiseAutotask – ConnectWise
MSP-to-MSP and MSP-to-vendor ticket sharing between Autotask and ConnectWise PSA.
ServiceNow⇄ConnectWiseServiceNow – ConnectWise
Bring enterprise ServiceNow clients into ConnectWise PSA as native service tickets, fully synchronised for the life of the incident.
Autotask⇄HaloITSM / HaloPSAAutotask – HaloPSA
Share tickets between Autotask and HaloPSA / HaloITSM — for partnerships, migrations and co-managed service.
Jira Service Management⇄ServiceNowJira – ServiceNow
Link ServiceNow incidents and requests to Jira issues so ITSM and engineering teams work from one source of truth.
ServiceNow⇄HaloITSM / HaloPSAServiceNow – HaloPSA
Connect Halo-based MSPs to enterprise clients on ServiceNow with native, bidirectional ticket synchronisation.
HaloITSM / HaloPSA⇄ConnectWiseHaloPSA – ConnectWise
Ticket sharing between HaloPSA and ConnectWise PSA for co-managed service, acquisitions and vendor escalation.
Freshservice / Freshdesk⇄AutotaskFreshservice – Autotask
Connect Freshservice or Freshdesk clients to Autotask PSA with native ticket synchronisation in both directions.
HubSpot⇄ServiceNowCRM Integrations
Connect your CRM — HubSpot, Salesforce, Dynamics 365 or Zoho — to your service desk, PSA or finance system.
Microsoft 365⇄XeroSpecific & Bespoke Use Cases
Finance, RMM, legacy and bespoke applications — anything with a REST or SOAP API, or a database we can reach.
Tell us what you need to connect.
Most enquiries get a scoping call with an expert within a working day.