Autotask – ConnectWise integration

MSP-to-MSP and MSP-to-vendor ticket sharing between Autotask and ConnectWise PSA.

Scope this integration How managed integration works

Overview

How it works

Co-managed service, subcontracting and vendor escalations often mean two PSAs in the same ticket chain. Recursyv passes tickets between Autotask and ConnectWise as native records so neither team leaves its own system, with boards, statuses and companies mapped on both sides.

Autotask

Bidirectional · secure · managed

ConnectWise

Outcomes

What changes for your team

Escalate or subcontract tickets between PSAs without email chains
Board and status mapping that respects each side's workflow
Time entries and notes shared for accurate billing on both sides
Ideal for MSP acquisitions running two PSAs in parallel

What's synchronised

Typical scope

Service ticketsNotes & discussionAttachmentsStatus & boardPriorityCompany & contactTime entriesResolution

Every integration is tailored: field mappings, visibility rules and special cases are agreed in discovery and built to your requirements.

Delivered as a managed service

Built, hosted, monitored and supported by Recursyv.

Joint discovery

Both parties' workflows, volumes and edge cases; fixed price agreed.

Build & security review

Configured by our engineers; evidence for both security teams.

Dual-party testing

UAT in both environments, sign-off from each side.

Coordinated launch

Live in your chosen Azure region, with hypercare.

Support

24/7 monitoring; API changes absorbed by us.

Ready to connect Autotask and ConnectWise?

Tell us about your environment and an expert will come back to you with scope and a fixed price.

Scope this integration