Autotask⇄
ServiceNowService Desk to Service Desk integration
Two organisations, two service desks, one ticket. Recursyv keeps an MSP's PSA and its client's ITSM in lock-step for the whole ticket lifecycle.
How it works
Most MSPs run Autotask, ConnectWise or HaloPSA. Most of their enterprise clients run ServiceNow, Jira or Freshservice — and they expect tickets to be raised, updated and closed in their tool, not through a portal, an email or a phone call. Recursyv sits between the two. A ticket created in one system appears in the other as a native record, and every note, attachment, status change, priority change and time entry follows it until resolution.
Autotask
Bidirectional · secure · managedServiceNowWhat changes for your team
- No more double-keying between the MSP's PSA and the client's ITSM
- Clients raise tickets in their own tool and see updates in real time
- Shorter mean time to resolution — events reach engineers immediately
- Clean audit trail of every event on both sides
Typical scope
Every integration is tailored: field mappings, visibility rules and special cases are agreed in discovery and built to your requirements.
Built, hosted, monitored and supported by Recursyv.
Joint discovery
Both parties' workflows, volumes and edge cases; fixed price agreed.
Build & security review
Configured by our engineers; evidence for both security teams.
Dual-party testing
UAT in both environments, sign-off from each side.
Coordinated launch
Live in your chosen Azure region, with hypercare.
Support
24/7 monitoring; API changes absorbed by us.
Ready to connect Autotask and ServiceNow?
Tell us about your environment and an expert will come back to you with scope and a fixed price.