Freshservice / Freshdesk⇄
AutotaskFreshservice – Autotask integration
Connect Freshservice or Freshdesk clients to Autotask PSA with native ticket synchronisation in both directions.
How it works
Freshworks is a popular enterprise and mid-market help desk. Recursyv connects Freshservice (or Freshdesk) to Autotask so client tickets arrive as native Autotask tickets, with notes, attachments and status flowing back to the requester’s own tool.
Freshservice / Freshdesk
Bidirectional · secure · managedAutotaskWhat changes for your team
- Freshservice tickets ↔ Autotask tickets
- Notes, replies and attachments synchronised
- Status, priority and group mapping
- Requester and company matching
Typical scope
Every integration is tailored: field mappings, visibility rules and special cases are agreed in discovery and built to your requirements.
Built, hosted, monitored and supported by Recursyv.
Joint discovery
Both parties' workflows, volumes and edge cases; fixed price agreed.
Build & security review
Configured by our engineers; evidence for both security teams.
Dual-party testing
UAT in both environments, sign-off from each side.
Coordinated launch
Live in your chosen Azure region, with hypercare.
Support
24/7 monitoring; API changes absorbed by us.
Ready to connect Freshservice / Freshdesk and Autotask?
Tell us about your environment and an expert will come back to you with scope and a fixed price.