Enterprise Integration.
Delivered.
For a decade Recursyv has connected MSPs to their enterprise clients' service environments, with security and control that satisfies both sides. Now the same platform connects your systems to your AI assistant, with the same controls: every connection scoped, permissioned and auditable, built to pass the sign-offs that AI tooling usually fails.
Service Desk, Claude, CRM, Copilot, RMM, Microsoft 365, Knowledge Management, ChatGPT, Finance, Helpdesk, PSA
Connect your organisation to your clients, partners and providers.
Connect your systems to your AI.
Integration between two companies is harder than integration inside one: two sets of stakeholders, two security reviews, two workflows to respect, and testing that both sides must pass. That is where Recursyv has spent ten years — and the same platform, engineers and controls now connect your systems to your AI. Start with either; both are the same standard.
Managed Integration
Your service desk to your client's. Your PSA to a partner's ITSM. Your systems to a provider's platform — and, where you need it, to your own CRM and finance. We run the whole engagement: both parties' stakeholders, sign-off, dual-party testing, then hosting, monitoring and support for life.
- Tickets, notes, attachments and time entries appear as native records in both organisations' systems
- Secure message-bus architecture that retries until delivery succeeds
- Speak directly to the engineers who built your integration
- Any application with a REST or SOAP API, or a reachable database
Recursyv AI
Connect Copilot, Claude, ChatGPT or Gemini to your ITSM, CRM, RMM, knowledge and Microsoft 365 — and get one real-time answer drawn from every system at once. Each application benefits from the Recursyv AI semantic layer, so your AI understands tickets, contracts, clients and SLAs the way your business does.
- Ask business-wide questions in plain English; schedule reports to run themselves
- LLM-agnostic, built to Microsoft's Copilot security & governance standard
- Per-user permissions — impersonation or least-privilege, read or write
- Deployed in hours, with a free trial on your own environment. From £99 per user per month.
Built for MSPs. Trusted by the enterprises they serve.
Our typical engagement joins a managed service provider's PSA to the high-volume help desk of an enterprise client — Autotask or ConnectWise on one side, ServiceNow, Jira or Freshservice on the other, each owned by a different company. Those enterprises, and the ITSM vendors themselves, also come to us directly.
Platforms we integrate
Autotask
ConnectWise
HaloITSM / HaloPSA
ServiceNow
Jira Service Management
Freshservice / Freshdesk
Zendesk
Ivanti
BMC Remedy / Helix
TOPdesk
HubSpot
Salesforce
Microsoft Dynamics 365
Zoho CRM
GoHighLevel
Datto RMM
NinjaOne
N-able
Atera
Xero
QuickBooks
Sage
Kantata
IT Glue
Hudu
Confluence 
Microsoft 365
Plus any application with a modern REST or SOAP API, or a database we can reach. See all solutions →
Managed, not DIY. Enterprise clients expect premium service.
Self-build tools assume you control both ends. When the other end belongs to your client, you don't: their security team, their change process, their API limits and their workflow all have a say. We run that engagement — and then own the ever-changing APIs and the 3am failures for as long as the integration lives.
Resilient by architecture
A secure message-bus design queues and retries every message until the endpoint accepts it — so an API outage on either side never means lost or duplicated data.
White-glove service
You — and your client — speak directly with the engineers who built and maintain the integration. No tiered support queue, no ticket bouncing between two vendors.
Enterprise security
256-bit AES encryption, unique keys per tenant, ISO 27001 and Cyber Essentials certified, hosted in the Azure region you choose. Zero data retention beyond transit.
Vendor and platform agnostic
We don't sell you a PSA or a CRM. We connect whichever ones you and your clients already run — and whichever AI platform your organisation has chosen.
Cross-organisation delivery
Two companies, two sets of stakeholders. We run the joint discovery, present to both security teams, agree a mapping both sides' users will live with — awkward special cases included — and manage dual-party testing through to sign-off.
Deep subject-matter expertise
Ten years inside Autotask, ConnectWise, HaloPSA, ServiceNow, Jira, Freshworks, HubSpot and the tools around them. We know the field mappings — and the objections — before the discovery call.
Your systems already hold the answers. Now your AI can ask them.
In-app AI chatbots only see one silo. Recursyv AI gives the assistant your organisation has already chosen — Copilot, Claude, ChatGPT or Gemini — a governed, real-time view across all of them.
From first call to lifetime support — one fixed-price, fully managed process, run across both organisations.
Joint discovery
We bring both parties' stakeholders together, map each side's workflow and special cases, and agree scope, ownership and a fixed price.
Build & security review
Our engineers configure the integration on the Recursyv platform and answer both security teams' questions — ISO 27001 evidence included.
Dual-party testing
Acceptance testing on both systems, with each organisation signing off its own side under change control.
Launch
Coordinated go-live in the Azure region you choose, with hypercare from the engineers who built it.
Support for life
24/7 proactive monitoring, alerts before you notice a problem, and API changes absorbed by us — not you.
Latest from Recursyv
Your AI already knows how to connect to your systems. The question is how well.
A year ago we had to explain that an LLM could reach into a service desk at all. Nobody needs that explanation now — so the conversation has moved to governance, permissions and the quality of the connector.
SecurityBuilding to Microsoft's Copilot security and governance standard — and why it matters even if you use Claude
Microsoft has published the most complete governance model for AI connectors in the enterprise. We build every Recursyv AI connector to align with it, whichever LLM the customer connects.
IntegrationWhy native ticket sync shortens mean time to resolution
Portals, shared mailboxes and phone lines all add latency to a ticket. Making the ticket appear natively in both systems removes it.
Let's talk about your integration.
Tell us which systems you need to connect — or which AI you'd like connected to them — and you'll hear back from an expert, not a sales queue.