HaloITSM / HaloPSA⇄
ConnectWiseHaloPSA – ConnectWise integration
Ticket sharing between HaloPSA and ConnectWise PSA for co-managed service, acquisitions and vendor escalation.
How it works
Two PSAs, one client experience. Recursyv passes tickets between Halo and ConnectWise as native records with boards, statuses, companies and contacts mapped — often used when an MSP acquires another running a different PSA.
HaloITSM / HaloPSA
Bidirectional · secure · managedConnectWiseWhat changes for your team
- Native tickets on both sides, no portals or email
- Board / team and status mapping
- Time and notes shared for billing accuracy
- Parallel-run support during migrations
Typical scope
Every integration is tailored: field mappings, visibility rules and special cases are agreed in discovery and built to your requirements.
Built, hosted, monitored and supported by Recursyv.
Joint discovery
Both parties' workflows, volumes and edge cases; fixed price agreed.
Build & security review
Configured by our engineers; evidence for both security teams.
Dual-party testing
UAT in both environments, sign-off from each side.
Coordinated launch
Live in your chosen Azure region, with hypercare.
Support
24/7 monitoring; API changes absorbed by us.
Ready to connect HaloITSM / HaloPSA and ConnectWise?
Tell us about your environment and an expert will come back to you with scope and a fixed price.