Autotask – Jira integration

Connect Autotask to Jira Software or Jira Service Management so tickets, issues and comments flow between service and engineering teams.

Scope this integration How managed integration works

Overview

How it works

Whether your client runs Jira Service Management as their help desk or you need Autotask tickets to become Jira issues for a development team, Recursyv keeps both sides aligned — including Jira’s project-specific issue types, statuses and custom fields.

Autotask

Bidirectional · secure · managed

Jira Service Management

Outcomes

What changes for your team

Autotask tickets become native Jira issues (and vice-versa)
Comments, attachments and transitions synchronised in seconds
Per-project mapping of issue types, statuses and priorities
Escalate support tickets straight into engineering sprints

What's synchronised

Typical scope

Issues / ticketsCommentsAttachmentsStatus & transitionsPriorityAssigneeSprint / epic linksCustom fields

Every integration is tailored: field mappings, visibility rules and special cases are agreed in discovery and built to your requirements.

Delivered as a managed service

Built, hosted, monitored and supported by Recursyv.

Joint discovery

Both parties' workflows, volumes and edge cases; fixed price agreed.

Build & security review

Configured by our engineers; evidence for both security teams.

Dual-party testing

UAT in both environments, sign-off from each side.

Coordinated launch

Live in your chosen Azure region, with hypercare.

Support

24/7 monitoring; API changes absorbed by us.

Ready to connect Autotask and Jira Service Management?

Tell us about your environment and an expert will come back to you with scope and a fixed price.

Scope this integration