ServiceNow⇄
HaloITSM / HaloPSAServiceNow – HaloPSA integration
Connect Halo-based MSPs to enterprise clients on ServiceNow with native, bidirectional ticket synchronisation.
How it works
Recursyv gives HaloPSA and HaloITSM users the same enterprise-client connectivity Autotask and ConnectWise users have enjoyed for years — ServiceNow incidents arrive in Halo as native tickets and stay synchronised until closure.
ServiceNow
Bidirectional · secure · managedHaloITSM / HaloPSAWhat changes for your team
- Incidents ↔ Halo tickets with full lifecycle sync
- Work notes, attachments and state changes both ways
- Assignment group and team mapping
- SLA timings preserved per system
Typical scope
Every integration is tailored: field mappings, visibility rules and special cases are agreed in discovery and built to your requirements.
Built, hosted, monitored and supported by Recursyv.
Joint discovery
Both parties' workflows, volumes and edge cases; fixed price agreed.
Build & security review
Configured by our engineers; evidence for both security teams.
Dual-party testing
UAT in both environments, sign-off from each side.
Coordinated launch
Live in your chosen Azure region, with hypercare.
Support
24/7 monitoring; API changes absorbed by us.
Ready to connect ServiceNow and HaloITSM / HaloPSA?
Tell us about your environment and an expert will come back to you with scope and a fixed price.