ServiceNow – ConnectWise integration

Bring enterprise ServiceNow clients into ConnectWise PSA as native service tickets, fully synchronised for the life of the incident.

Scope this integration How managed integration works

Overview

How it works

For ConnectWise MSPs serving enterprise clients on ServiceNow, Recursyv removes the client portal from the workflow. Incidents raised in ServiceNow appear on the right ConnectWise board with the right company, contact and priority, and every update flows back.

ServiceNow

Bidirectional · secure · managed

ConnectWise

Outcomes

What changes for your team

Incidents ↔ service tickets with state and priority mapping
Work notes and attachments synchronised both ways
Assignment groups mapped to ConnectWise boards and members
SLA-aware — resolution and closure handled per side

What's synchronised

Typical scope

IncidentsService ticketsWork notesAttachmentsState / statusPriority & impactAssignmentTime entries

Every integration is tailored: field mappings, visibility rules and special cases are agreed in discovery and built to your requirements.

Delivered as a managed service

Built, hosted, monitored and supported by Recursyv.

Joint discovery

Both parties' workflows, volumes and edge cases; fixed price agreed.

Build & security review

Configured by our engineers; evidence for both security teams.

Dual-party testing

UAT in both environments, sign-off from each side.

Coordinated launch

Live in your chosen Azure region, with hypercare.

Support

24/7 monitoring; API changes absorbed by us.

Ready to connect ServiceNow and ConnectWise?

Tell us about your environment and an expert will come back to you with scope and a fixed price.

Scope this integration