Autotask – HaloPSA integration

Share tickets between Autotask and HaloPSA / HaloITSM — for partnerships, migrations and co-managed service.

Scope this integration How managed integration works

Overview

How it works

Halo is increasingly common on both the MSP and client side. Recursyv connects Autotask to HaloPSA or HaloITSM with full ticket-lifecycle sync, and is frequently used to run the two side by side during a PSA migration with zero downtime for clients.

Autotask

Bidirectional · secure · managed

HaloITSM / HaloPSA

Outcomes

What changes for your team

Native tickets, actions and attachments on both sides
Status, priority and team mapping
Run both PSAs in parallel during a migration
Time entries shared for consistent billing

What's synchronised

Typical scope

TicketsActions / notesAttachmentsStatusPriorityTeam / agentTime entriesCustom fields

Every integration is tailored: field mappings, visibility rules and special cases are agreed in discovery and built to your requirements.

Delivered as a managed service

Built, hosted, monitored and supported by Recursyv.

Joint discovery

Both parties' workflows, volumes and edge cases; fixed price agreed.

Build & security review

Configured by our engineers; evidence for both security teams.

Dual-party testing

UAT in both environments, sign-off from each side.

Coordinated launch

Live in your chosen Azure region, with hypercare.

Support

24/7 monitoring; API changes absorbed by us.

Service Desk to Service Desk

Autotask⇄

ServiceNow

Autotask – ServiceNow

Autotask⇄

Jira Service Management

Autotask – Jira

Ready to connect Autotask and HaloITSM / HaloPSA?

Tell us about your environment and an expert will come back to you with scope and a fixed price.

Scope this integration