Jira – ServiceNow integration

Link ServiceNow incidents and requests to Jira issues so ITSM and engineering teams work from one source of truth.

Scope this integration How managed integration works

Overview

How it works

A common enterprise pattern: ServiceNow is the front door for IT, Jira is where engineering delivers. Recursyv connects the two so incidents, problems and requests become Jira issues, and engineering progress flows back to the ServiceNow record the business is watching.

Jira Service Management

Bidirectional · secure · managed

ServiceNow

Outcomes

What changes for your team

Incidents and problems escalated to Jira as issues or bugs
Bidirectional comments, attachments and status
Per-project mapping of issue types and workflows
Full traceability from business impact to code change

What's synchronised

Typical scope

Incidents & problemsIssuesComments / work notesAttachmentsState ↔ statusPriorityAssignmentLinks & references

Every integration is tailored: field mappings, visibility rules and special cases are agreed in discovery and built to your requirements.

Delivered as a managed service

Built, hosted, monitored and supported by Recursyv.

Joint discovery

Both parties' workflows, volumes and edge cases; fixed price agreed.

Build & security review

Configured by our engineers; evidence for both security teams.

Dual-party testing

UAT in both environments, sign-off from each side.

Coordinated launch

Live in your chosen Azure region, with hypercare.

Support

24/7 monitoring; API changes absorbed by us.

Ready to connect Jira Service Management and ServiceNow?

Tell us about your environment and an expert will come back to you with scope and a fixed price.

Scope this integration